Question 1

Is Visaparo the UK government or part of gov.uk?

Accepted Answer

No. Visaparo is private. Directly on gov.uk you pay only the official fee.

Question 2

What does the UK ETA cost – and what does your service cost?

Accepted Answer

According to gov.uk, the official fee is £20, and it is included in our fixed price. Total price: €83 (“Standard” package), €98 (priority check), €63 (additional traveller), each incl. 19% VAT. If your application is finally refused, you get the full total price back – including the official fee (please request it within 30 days of receiving the refusal).

Question 3

Can I apply for the ETA myself?

Accepted Answer

Yes. You can apply via the UK ETA app or online on gov.uk for £20. Then there is no service fee. Our service is for anyone who wants guidance through the questions and a check for a fee.

Question 4

Who needs a UK ETA?

Accepted Answer

Nationals of the countries listed in the UK Immigration Rules – since 2 April 2025 including most European countries – need an ETA for visits of up to 6 months if they do not hold a visa or UK residence permission. British and Irish citizens do not need an ETA.

Question 5

How long is an ETA valid?

Accepted Answer

According to gov.uk, 2 years or until the passport you used to apply expires – whichever comes first. You can travel as often as you like, staying up to 6 months each time. An ETA does not automatically entitle you to enter; Border Force decides on arrival.

Question 6

Do children and babies need their own ETA?

Accepted Answer

Yes. Every traveller needs their own ETA, including babies. You can book further travellers on the same trip with us at the lower “additional traveller” price.

Question 7

How quickly will I get it?

Accepted Answer

According to gov.uk, you usually get a decision by email within one day, but it can take up to three working days. No other provider can get you a faster decision – including us. Our priority check only speeds up our own check.

Question 8

Will my application definitely be approved?

Accepted Answer

No. Only the Home Office decides whether an ETA is granted. An ETA does not automatically entitle you to enter; Border Force decides on arrival. Our service helps you avoid common application mistakes.

Question 9

What happens if my ETA is refused?

Accepted Answer

If the UK Home Office finally refuses the application we submitted for you, we refund the full total price you paid – including the official fee of £20 it contains (contractual commitment under § 7(2) of our T&C). To do so, send us the refusal notice within 30 days of receiving it (forwarding by email or via your customer account is sufficient). We pay back within 14 days to your original payment method. Excluded are refusals based on false or incomplete information, misuse of documents or a query left unanswered despite a reminder. Only the Home Office decides whether an ETA is granted.

Question 10

And if the application is rejected as invalid (“rejected”)?

Accepted Answer

A rejection as invalid is not a final refusal: the authority does not process the application because of a formal error (e.g. in the photo or passport details). If we should have spotted the error in our check, we resubmit free of charge and bear the new official fee; instead of resubmission, you can request a refund of the service fee within 14 days (§ 7(3) of our T&C).

Question 11

How do you handle my passport data?

Accepted Answer

Documents are never public. Only you and authorised case handlers have access; sensitive fields are stored encrypted. Details are in our privacy policy.

UK ETA FAQ: cost, validity, children, refusal

Further guides

Prepare your UK ETA – step by step.